Vivid Privacy Policy
This explains what we do with your information when you contact us or we carry out work for you. It is written to meet the UK GDPR and the Data Protection Act 2018.
Who we are
Vivid Property Repairs is a trading name of Vivid Intelligence Ltd, a company registered in England and Wales, company number 13434339. We are the data controller for the information described on this page.
You can contact us about anything here at info@vividpropertyrepairs.co.uk or on 01376 743 008.
What we collect
When you contact us
- Your name, and the phone number or email address you give us.
- Your address or postcode, so we know whether the job is in the area we cover.
- What you tell us about the job, and any photographs you choose to send.
When we carry out work
- A record of the work, what was agreed and what was charged.
- Payment records. We never see or store your card details. Card payments are handled by Stripe, who pass us only a confirmation and the last four digits.
When you use this website
- Standard technical information such as your IP address, your browser and the pages you view.
- If you arrive from one of our Google adverts, the reference Google puts in the link. We read it as the page loads and keep it with your enquiry, so we can tell which advert brought you. To do that we do not save anything on your device, and we do not read anything already saved there. Carrying it with you while you look at other pages does need us to save something, so that part only happens if you agree to analytics cookies.
- If you have agreed to analytics cookies, information about how you found and used the site.
Why we use it, and our lawful basis
| What for | Lawful basis |
|---|---|
| Replying to your enquiry and giving you a price | Steps taken at your request before entering a contract |
| Carrying out the work and arranging a visit | Performance of our contract with you |
| Invoicing, and keeping accounting and tax records | Legal obligation |
| Dealing with a complaint, a warranty issue or an insurance claim | Our legitimate interest in resolving and defending claims |
| Analytics cookies, which tell us how the site is used | Your consent, which you can withdraw at any time |
| Telling Google Ads which of our adverts led to an enquiry, and which of those we were paid for | Our legitimate interest in knowing which advertising works, so we are not paying for the rest. You can object, and we will leave you out |
We do not send marketing emails or texts, and we do not sell or rent your information to anyone.
Who else handles it
We use a small number of suppliers to run the business. Most of them act only on our instructions and cannot use your information for their own purposes. Google is the exception: for the advertising measurement described below it acts on our instructions, but for its own records of what its adverts did it decides for itself and answers for that itself.
| Supplier | What they do |
|---|---|
| Postmark | Sends the emails that confirm your enquiry and reach us |
| Stripe | Takes card payments. Your card details go straight to them and we never see or hold them |
| Cloudflare | Serves and protects this website |
| Our hosting provider | Runs the website and our email |
| Analytics, if you accept analytics cookies. Separately, and whatever you decide about cookies, we tell Google Ads when an enquiry came from one of its adverts and when that enquiry became paid work. See the section below for exactly what we send | |
| Meta | If you contact us through a form on a Facebook or Instagram advert |
Some of these suppliers are based outside the UK. Where information is transferred abroad it is protected by the safeguards required under UK data protection law, such as the UK International Data Transfer Agreement or an adequacy decision.
We will also share information where the law requires it, for example with HMRC, or with our insurer if a claim is made.
Measuring our advertising
We advertise on Google. To know which adverts are worth paying for, we tell Google Ads when an enquiry came from one of them, and when that enquiry turned into work we were paid for. This is done from our own records, overnight, and it does not depend on cookies.
What we send for each one:
- the reference Google put in the link you arrived through;
- the date and time of your enquiry, or of the payment;
- for paid work, the amount, excluding VAT.
We do not send your name, your address, or what the job was.
We intend also to send your email address and phone number, where we hold them, converted into a fixed-length code using a one-way calculation. We cannot turn that code back into your details, but it is not anonymous: Google compares it with codes made the same way from information it already holds, which is the entire point, because it lets Google match an enquiry to an advert when the link reference alone is not enough. We are not doing this yet and we will not until this notice has said so first. For that information Google acts on our instructions under its data processing terms. For its own advertising records, Google decides what it does with them and is responsible for them itself.
We keep the advert reference for as long as we keep the enquiry or the job it belongs to, which is set out below. Google keeps what we send it under its own retention rules.
If you would rather be left out of this, tell us and we will leave you out. Nothing further of yours goes to Google through this advertising measurement from that point, including work you have not booked yet. We will also ask Google to retract what has already been sent, which takes it out of their reporting. Whether that removes every trace from Google's own systems is for Google rather than us, and we will not pretend otherwise.
How long we keep it
| Information | Kept for |
|---|---|
| An enquiry that did not lead to work | 12 months, then deleted |
| Records of work, invoices and payments | 6 years after the end of the tax year, as HMRC requires |
| Photographs you send us | Deleted with the job record they belong to, and sooner on request |
| Website analytics | 14 months |
Your rights
Under UK data protection law you can ask us to:
- give you a copy of the information we hold about you;
- correct anything that is wrong;
- delete it, where we do not have to keep it for tax or legal reasons;
- stop or restrict what we do with it, or object to it;
- transfer it to someone else in a portable format.
Where we rely on your consent, such as analytics cookies, you can withdraw it at any time, using the button in the Cookies section below. That does not affect anything done before you withdrew it.
Where we rely on our legitimate interests, such as measuring our advertising, you can object instead. That is a different thing from withdrawing consent, and you do not have to give a reason for us to act on it: tell us and we will leave you out.
Ask us at info@vividpropertyrepairs.co.uk. We will respond within one month, and there is no charge.
Cookies
This website sets the cookies it needs in order to work. Analytics cookies, which tell us how the site is being used and whether our advertising is working, are only set if you agree to them. You can clear or block cookies in your browser settings at any time.
Complaints
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Changes
If we change how we handle your information we will update this page and change the date below.
Last updated 11 October 2026.