Vivid Privacy Policy
This explains what we do with your information when you contact us or we carry out work for you. It is written to meet the UK GDPR and the Data Protection Act 2018.
Who we are
Vivid Property Repairs is a trading name of Vivid Intelligence Ltd, a company registered in England and Wales, company number 13434339. We are the data controller for the information described on this page.
You can contact us about anything here at info@vividpropertyrepairs.co.uk or on 01376 743 008.
What we collect
When you contact us
- Your name, and the phone number or email address you give us.
- Your address or postcode, so we know whether the job is in the area we cover.
- What you tell us about the job, and any photographs you choose to send.
When we carry out work
- A record of the work, what was agreed and what was charged.
- Payment records. We never see or store your card details. Card payments are handled by Stripe, who pass us only a confirmation and the last four digits.
When you use this website
- Standard technical information such as your IP address, your browser and the pages you view.
- If you have agreed to analytics cookies, information about how you found and used the site, including whether you arrived from an advert.
Why we use it, and our lawful basis
| What for | Lawful basis |
|---|---|
| Replying to your enquiry and giving you a price | Steps taken at your request before entering a contract |
| Carrying out the work and arranging a visit | Performance of our contract with you |
| Invoicing, and keeping accounting and tax records | Legal obligation |
| Dealing with a complaint, a warranty issue or an insurance claim | Our legitimate interest in resolving and defending claims |
| Analytics, and measuring whether our advertising works | Your consent, which you can withdraw at any time |
We do not send marketing emails or texts, and we do not sell or rent your information to anyone.
Who else handles it
We use a small number of suppliers to run the business. They act on our instructions and cannot use your information for their own purposes.
| Supplier | What they do |
|---|---|
| Postmark | Sends the emails that confirm your enquiry and reach us |
| Stripe | Takes card payments. They are the controller of your card details, not us |
| Cloudflare | Serves and protects this website |
| Our hosting provider | Runs the website and our email |
| Website analytics and advertising measurement, if you accept analytics cookies | |
| Meta | If you contact us through a form on a Facebook or Instagram advert |
Some of these suppliers are based outside the UK. Where information is transferred abroad it is protected by the safeguards required under UK data protection law, such as the UK International Data Transfer Agreement or an adequacy decision.
We will also share information where the law requires it, for example with HMRC, or with our insurer if a claim is made.
How long we keep it
| Information | Kept for |
|---|---|
| An enquiry that did not lead to work | 12 months, then deleted |
| Records of work, invoices and payments | 6 years after the end of the tax year, as HMRC requires |
| Photographs you send us | Deleted with the job record they belong to, and sooner on request |
| Website analytics | 14 months |
Your rights
Under UK data protection law you can ask us to:
- give you a copy of the information we hold about you;
- correct anything that is wrong;
- delete it, where we do not have to keep it for tax or legal reasons;
- stop or restrict what we do with it, or object to it;
- transfer it to someone else in a portable format.
Where we rely on your consent, such as analytics cookies, you can withdraw it at any time. That does not affect anything done before you withdrew it.
Ask us at info@vividpropertyrepairs.co.uk. We will respond within one month, and there is no charge.
Cookies
This website sets the cookies it needs in order to work. Analytics cookies, which tell us how the site is being used and whether our advertising is working, are only set if you agree to them. You can clear or block cookies in your browser settings at any time.
Complaints
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Changes
If we change how we handle your information we will update this page and change the date below.
Last updated 14 August 2026.